Respond to email and phone requests to provide information and resolve any concerns or issues.
Compose, edit, design and produce publications such as newsletters and correspondence.
Assist with the website content, and update.
Confirming registrations and checking in test takers;
Administering the computer based, paper based and internet based exams;
Trouble shooting any problems during testing sessions;
Maintaining the security and integrity of the test information, operation and processes;
Reporting to the regional office, as appropriate and adhering to all test center guidelines with regard to technical
Test matters.
Adhering to all USEFP Personnel policies and guidelines;
Providing general USEFP support and duties as assigned by the Manager Testing Operations, Executive Director, or
Designee.

Adherence of Service Protocols and Service Management Program
Resolve complaints pertaining to the branch via close follow-up with the concerned unit.
Handle customer’s correspondence and inquires.
Ensure HOD is implemented in true spirit.
Ensure notice board is maintained properly.
Conduct monthly service meeting of the branch.
Prepare minutes of the service meeting with responsibilities and actions/target dates and sends to SQ/RH.
Take chequebook/smart request from customers.
Issue balance statements and certificates to the customers after proper request/signature verification.
Ensure that the request pertaining to other departments should be taken error-free.
Provide ATM vestibule.
Submit weekly report of customer complaints to BM along with corrective action plan/resolutions.
Facilitate Sales in cross-sell and sales lead generation.
Provide active feedback to line management for improvement in area of responsibility.
Awareness of Bank operational risk policies & its components, ensuring implementation in spirit & substance.
To be aware of the KYC/AML and should be fluent with the reporting procedures.
Perform duties as a back-up of branch PBAs.

Collection of daily social activities and narrate for reports in magazine
Research work on social issues.
News Editing and headline making.
Coordination with printing press in case of any grammatical mistakes and errors

Worked as marriage bureau coordinator.
Worked as women education assistance officer.
Research on child labor (girls).
Worked as donation coordinator for less developed areas girl’s schools.
Arrangement of employment for women.